FAQ

  • What makes Brisa Heights stand out among other apartments in Pasco?

    Brisa Heights stands out among apartments in Pasco by offering a combination of convenient access to the Road 68 shopping area and West Pasco destinations, thoughtfully designed apartment homes, and on-site amenities such as a pool, splash pad, Peloton gym, pickleball courts, Amazon lockers, pet park with dog wash, business center, and EV chargers. Residents benefit from convenient access to the Columbia River, local shopping, dining, schools, and major highways along with a professionally managed living experience.

  • What are the hours of Brisa Heights’s leasing office?

    The leasing office at Brisa Heights is open Monday through Sunday, 9:00 am to 6:00 pm.

  • How do I contact the leasing team?

    The leasing team at Brisa Heights can be reached by phone at (844) 548-6404, by email at Brisaheights@avenue5apt.com, or through the contact form on the Contact Us page.

  • Is renters insurance required? Do you provide renters insurance?

    Renters insurance is required at Brisa Heights, subject to the lease terms and community policy. Residents may be able to use their own renters insurance provider or enroll in an approved program through Assurant.

  • Does Brisa Heights offer any resident referral programs?

    Brisa Heights offers a resident referral program for current residents, subject to program terms, eligibility, and availability. Residents should contact the leasing office for current referral details.

  • Does Brisa Heights have a waitlist, and how do I join it?

    If apartment homes are fully leased, Brisa Heights does not offer a waitlist for prospective residents. Interested renters can ask the leasing team about waitlist availability, timing, and next steps for joining.

  • Is Brisa Heights a smoke-free community? What is your smoking or vaping policy?

    Brisa Heights is a smoke-free community, and smoking or vaping policies apply to apartment homes, common areas, and amenity spaces. Residents should review the lease and community rules for the full smoking and vaping policy.

  • What languages does the leasing team support?

    The leasing team at Brisa Heights supports English and Spanish, and additional language assistance may be available depending on staffing and resources.

  • How can I schedule a tour of Brisa Heights?

    Prospective residents can schedule a tour of Brisa Heights by contacting the leasing office or using the online tour scheduling tool on the property website. Touring the community is a helpful way to explore apartment homes, amenities, and the neighborhood.

  • What types of tour does Brisa Heights offer?

    Brisa Heights offers in-person guided and virtual tours, depending on community policy and scheduling availability. Prospective residents should contact the leasing office to confirm current tour options.

  • Can I tour a specific floor plan or view?

    Prospective residents at Brisa Heights may be able to tour a specific floor plan, apartment view, or similar layout, depending on current availability and access. The leasing office can help identify the best touring option based on what is open for viewing.

  • Do you offer weekend or after-hours tours by appointment?

    Brisa Heights offers weekend but does not offer after-hours tours by appointment, depending on staffing and leasing office schedules. Contact the leasing team to ask about available tour times outside standard business hours.

  • What do I need to bring to a tour (ID, proof of income, etc.)?

    A valid government-issued photo ID is typically required for tours at Brisa Heights. Additional documents, such as proof of income, may be helpful if you plan to apply during or after your visit.

  • How do I check current availability of apartments?

    Current apartment availability at Brisa Heights can be viewed on the Floor Plans page or confirmed with the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.

  • What are your current rent specials or move-in promotions?

    Rent specials and move-in promotions at Brisa Heights vary based on availability. Prospective residents should contact the leasing office or check the property website for the latest offers and leasing incentives.

  • What types of floor plans does Brisa Heights offer (studio, one-, two-, three-bedroom)?

    Brisa Heights offers a variety of apartment floor plans in Pasco, including one-bedroom, two-bedroom, and three-bedroom layouts. Floor plan options are designed to meet different lifestyle, household, and space needs.

  • What are the typical square footages for each floor plan?

    Square footage at Brisa Heights varies by floor plan, with apartment homes ranging from approximately 743 to 1,230 square feet. Prospective residents can review individual floor plans for layout details, room dimensions, and overall apartment size on the Floor Plans page.

  • What finishes or upgrades are included in the apartments?

    Apartment homes at Brisa Heights may include finishes such as quartz countertops, luxury vinyl plank flooring, quiet-close cabinetry, black appliances, undermount sinks with goose-neck faucets, and high 9-foot ceilings, with select units offering upgraded interior features. Finishes can vary by apartment home, renovation level, and floor plan.

  • Do units have a washer and dryer?

    Apartment homes at Brisa Heights include an in-home full-size washer and dryer.

  • Do the apartments have A/C or heating?

    Apartments at Brisa Heights are equipped with air conditioning and heating to support year-round comfort in Pasco. Specific heating and cooling systems may vary by building, floor plan, or apartment home.

  • Do apartments have balconies, patios, fireplaces, or private outdoor spaces?

    Select apartment homes at Brisa Heights include features such as patios or balconies with storage space, depending on the layout and location of the unit. Residents should confirm which floor plans include these features.

  • What smart-home features are included (keyless entry, smart thermostat, smart locks)?

    Select apartment homes at Brisa Heights include smart-home features such as key fob entry, depending on the unit and technology package. Smart-home availability may vary by apartment type and community.

  • Are there accessible or ADA-friendly apartment features or step-free routes?

    Brisa Heights offers accessible apartment features and step-free routes in select areas of the community. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.

  • Where is Brisa Heights located?

    Brisa Heights is located at 10181 Burns Road in the West Pasco area of Pasco, offering convenient access to local shopping, dining, employers, and transportation routes. Its location makes it easy for residents to connect with daily essentials and neighborhood destinations.

  • What school district serves Brisa Heights?

    Brisa Heights is located within the Pasco school district. Residents should verify school boundaries, enrollment requirements, and assignment details directly with the school district because attendance zones may change.

  • What parks are nearby Brisa Heights?

    Parks near Brisa Heights include Chiawana Park, giving residents access to outdoor recreation, walking paths, green space, and local gathering areas in Pasco. Nearby park access can be a valuable feature for renters seeking an active lifestyle.

  • What are the best nearby options for fitness, coffee, and groceries within 10 minutes?

    Within about 10 minutes of Brisa Heights, residents can typically find fitness options such as Broadmoor Fitness and Planet Fitness, coffee shops such as Swigg Coffee Bar, and grocery stores such as Yokes Fresh Market, Walmart, Grocery Outlet, and Fred Meyer. These nearby conveniences support a more connected and efficient daily routine in Pasco.

  • What are the nearby points of interest (entertainment, employers, etc.)?

    Nearby points of interest around Brisa Heights include Columbia Basin College, Gesa Stadium, Tri-Cities Airport, Sun Willows Golf Course, HAPO Center, local restaurants, and the Columbia River. This location helps residents stay connected to work, leisure, and everyday conveniences in Pasco.

  • What public transit stops or lines are within walking distance?

    Public transit near Brisa Heights includes bus stops within walking distance. Transit availability may help residents commute more easily throughout Pasco and nearby areas.

  • Where are the nearest vets, pet stores, and dog parks to Brisa Heights?

    Nearby pet-related services around Brisa Heights may include Petco, Pet Medical Center of Pasco, Blylee's Natural Pet Food and Supplies, helping residents care for pets close to home. Specific locations vary by property and neighborhood.

  • What is the price range for rent?

    Rent at Brisa Heights in Pasco varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should check current pricing online or contact the leasing office for the latest rent ranges.

  • What are the lease terms available at Brisa Heights?

    Brisa Heights offers lease terms such as 12- to 15-month lease terms, with availability depending on seasonality, apartment type, and current leasing conditions. The leasing team can explain which lease lengths are available for specific apartment homes.

  • What is the standard security deposit amount? Is there a deposit alternative instead of a full security deposit?

    The standard security deposit at Brisa Heights is based on screening results. Deposit amounts may vary depending on the applicant profile, lease terms, and any available deposit alternatives. Typical range is $300 - up to 1st month rent depending on screening results. 


  • What additional fees can I expect to be charged when signing my lease?

    When signing a lease at Brisa Heights, residents may be charged fees such as a $500 application fee, a $200 administrative fee, a $100 holding fee, a $400 pet fee if applicable, and other required move-in costs. Specific one-time fees should be reviewed with the leasing team before lease signing.

  • What is included in rent, and what recurring monthly costs are not included?

    Monthly rent at Brisa Heights typically includes no additional items in base rent, while recurring monthly costs not included may consist of utilities, optional $30 reserved parking, $75 internet, and pet rent. Costs vary by apartment home and lease terms.

  • What is your lease-break or early-termination policy?

    Early termination at Brisa Heights is governed by the lease agreement and may include notice requirements, repayment obligations, or lease-break fees of 2.5 times rent. Residents should review the lease terms carefully and contact the leasing office for guidance on the process.

  • How do lease renewals work, and how much notice do you provide?

    Lease renewals at Brisa Heights are offered 90 days prior to the lease end date, with notice timing and renewal pricing provided in accordance with lease terms and local requirements.

  • How do I apply for an apartment?

    To apply for an apartment at Brisa Heights, complete the online application or work with the leasing office to submit the required forms and supporting documents. Applicants are typically asked for identification, income information, and consent for screening.

  • What is the application approval timeline?

    Application approval timelines at Brisa Heights typically depend on document completion, identity verification, and screening turnaround times, and may take approximately 48 hours. Processing times can vary based on weekends, holidays, or incomplete applications.

  • What are the income, credit score, and screening requirements to qualify?

    Qualification requirements at Brisa Heights may include minimum income standards of 2.5 times rent, credit history review, background screening, rental history, and other criteria listed in the rental requirements. Applicants should review the property’s official screening criteria for current standards.

  • Do you accept guarantors or co-signers for students or first-time renters? (reinforce for clarity)

    Brisa Heights accepts guarantors or co-signers for students or first-time renters, subject to the community’s rental criteria. If available, guarantors may help support applicants who do not independently meet income or credit requirements.

  • Are background checks required?

    Background checks are required as part of the standard apartment application process at Brisa Heights, subject to applicable laws and screening policies. Screening may include credit, rental history, and income verification.

  • What are the application and admin fees? Are they refundable if I’m not approved?

    Application and administrative fees at Brisa Heights may include a $50

     application fee and a $200 admin fee, depending on the leasing process. Refundability varies by fee type, local requirements, and community policy, so applicants should confirm current terms before applying.

  • Can roommates apply together? How are incomes and credit evaluated?

    Roommates at Brisa Heights can typically apply together for the same apartment home, subject to occupancy guidelines and screening requirements. Income, credit, and qualification standards may be reviewed individually, collectively, or both, with roommates individually screened, depending on community policy.

  • What happens if I am not approved?

    If an application for Brisa Heights is not approved, the applicant is typically notified according to applicable procedures and may receive information about next steps, if available. Screening outcomes are handled according to community policy and legal requirements. Any refundable fees will be refunded, including the $100 holding fee by check in the mail.

  • How can I pay my rent? Do you offer online rent payments?

    Residents at Brisa Heights can pay rent through the online resident portal using BILT, which may support options such as ACH, debit card, credit card, or other electronic payment methods. Online rent payment provides a convenient way to manage monthly housing costs.

  • Do you offer flexible payment options or payment plans?

    Brisa Heights offers flexible rent payment options or payment plans through Flex, depending on eligibility and enrollment availability. Residents should contact the leasing office to ask about current payment flexibility options.

  • What fees can be associated with paying rent (payment method fees, late fees)?

    Additional fees associated with paying rent at Brisa Heights can include a $100 late fee on the 7th of each month. Residents should review the lease for the exact late fee structure, timing, and any related payment policies.

  • Do you offer electronic statements or auto-pay?

    Brisa Heights offers electronic statements and auto-pay through the resident payment platform, helping residents manage rent more efficiently. Auto-pay settings, statement access, and payment reminders may be available through the resident portal.

  • Are utilities included in rent? If not, which utilities are residents responsible for?

    Utilities at Brisa Heights may be partially included or billed separately depending on the lease structure and community setup. Residents are typically responsible for all utilities, and the leasing office can clarify which utilities are resident-paid.

  • What are typical monthly utility costs?

    Typical monthly utility costs at Brisa Heights depend on the floor plan, apartment size, occupancy, seasonal usage, and local provider rates.

  • Does Brisa Heights offer site-wide Wi-Fi or high-speed internet? Is there a property mandated technology or cable fee?

    Brisa Heights offers high-speed internet, depending on the building infrastructure and technology package. There is not a technology fee.

  • Which internet providers are available at Brisa Heights and do they offer fiber or gigabit-speed?

    Internet providers available at Brisa Heights include Spectrum Fiber, and does offer fiber service at 600 Mb/s symmetrical speeds. Offering residents different service levels and speed options.

  • What is the parking situation (assigned, covered, garage, open)?

    Parking for residence at Brisa Heights include reserved spaces and open parking, depending on the community layout. Assignment rules, availability, and fees vary by property. Guest parking can be found in uncovered spaces.

  • Is parking included in rent or an additional monthly cost?

    Parking at Brisa Heights is included in rent for first-come, first-served open parking and may require a separate monthly parking fee of $30 for optional reserved parking depending on the parking type and lease terms. Residents should confirm current parking charges with the leasing office.

  • Does Brisa Heights offer electric vehicle (EV) charging stations?

    Brisa Heights offers electric vehicle charging stations for residents and guests, depending on the community’s parking amenities.

  • Is bike storage available? Is there a fee?

    Brisa Heights has bike racks for residents.

  • What amenities are available on site?

    On-site amenities at Brisa Heights may include a pool, splash pad, Peloton gym, pickleball courts, Amazon lockers, pet park with dog wash, exterior parking, business center in the clubhouse, BBQ grills, two playgrounds, and EV chargers, creating a more convenient and connected apartment living experience in Pasco. Amenity offerings vary by community and may support fitness, work, recreation, wellness, and social use.

  • Does Brisa Heights have a swimming pool? What are the pool hours?

    Brisa Heights has a swimming pool for residents. Pool hours are typically 9:00 am - 6:00 pm, subject to seasonal operation, posted rules, and community policies.

  • Does Brisa Heights have a fitness center or gym? What are the hours of the fitness center?

    Brisa Heights offers a 24/7 fitness center or gym with equipment such as Peloton equipment, giving residents convenient access to workouts close to home.

  • Is there a clubhouse? Can it be reserved? Is there a fee?

    Brisa Heights has a clubhouse, select spaces may be available to reserve for private use, depending on policy. Reservation fees, deposits, and usage rules can be found in the leasing office.

  • Does the property offer coworking spaces or a business center? What are the hours for the business center?

    Brisa Heights offers a business center with features such as (needs confirmation), depending on the community. These spaces can support residents who work remotely or need flexible workspace access. Business center hours are (needs confirmation).

  • How does package delivery work, and is it secure?

    Package delivery at Brisa Heights may be managed through Amazon lockers, depending on the community.

  • Is additional on-site storage available? What is the cost?

    Additional on-site storage at Brisa Heights (needs confirmation) available, subject to current inventory and lease terms. If offered, storage pricing, size options, and access details vary by community.

  • Does the property have community events or resident activities?

    Brisa Heights hosts resident events, community programming, or social activities, depending on the community calendar and staff planning.

  • What security features are on site (controlled access, cameras, patrols)?

    Security-related features at Brisa Heights may include key fob entry.

  • Is there an on-site dog park or pet amenities?

    Brisa Heights offers pet amenities such as a dog park and pet wash station, depending on the community. Pet-friendly amenities can make daily routines more convenient for residents with pets.

  • Are pets allowed? What is the pet policy including fees, deposits, and breed/weight restrictions?

    Brisa Heights allows pets and may require a pet fee of $400, and monthly pet rent of $35, depending on the policy. Breed restrictions and weight limits apply, please contact the leasing office for more details.

  • Do you accept service animals or emotional support animals?

    Service animals and support animals at Brisa Heights are handled in accordance with applicable laws and community procedures. Residents who need an accommodation should contact the leasing office regarding documentation and the approval process.

  • How do I submit a maintenance request? How do I contact emergency maintenance?

    Residents at Brisa Heights can submit a maintenance request through the property website, by contacting the leasing office, or by using the designated service request process for the community. Submitting complete details helps the maintenance team respond more efficiently. Emergency maintenance can be reached by calling the emergency phone and following the prompts for urgent service. Residents should use the emergency line only for qualifying after-hours maintenance issues.

  • How quickly are maintenance issues typically resolved?

    Maintenance response times at Brisa Heights depend on the type of issue, service priority, parts availability, and staff scheduling. Routine requests are generally addressed as promptly as possible, while urgent issues are prioritized based on severity.

  • What qualifies as an emergency maintenance issue?

    Emergency maintenance issues at Brisa Heights generally include situations such as active flooding, loss of essential utilities where applicable, major plumbing leaks, fire-related hazards, security issues, or other urgent conditions that may threaten safety or property. Residents should follow the property’s emergency maintenance guidelines for exact criteria.

  • Do you provide preventive maintenance like filter changes or pest control?

    Brisa Heights offers preventive maintenance services such as filter changes, pest control, seasonal inspections, or other scheduled services, depending on the community’s maintenance program. Residents should confirm service frequency and access procedures with the leasing office.

  • What move-in preparation is completed before I arrive?

    Before move-in at Brisa Heights, the apartment home is typically prepared through standard turnover steps such as inspection, cleaning, maintenance review, and verification of readiness. Specific move-in preparation may vary by unit condition and community procedures.

  • Do you provide a move-in checklist or preferred local movers?

    Brisa Heights provides a move-in checklist through the “Brisa Heights Welcome Letter”. Residents should contact the leasing office for additional move-in planning resources and available guidance.

  • How do I reserve elevators or loading zones for move-in?

    Loading zones at Brisa Heights are not eligible for reservation.


  • Do you conduct a move-in/move-out walk-through?

    Brisa Heights conducts a move-in and move-out walk-through or inspection process to help document the condition of the apartment at move-in and move-out. Residents may also be asked to complete a move-in checklist within a specified time frame.

  • What is required for move-out?

    Move-out requirements at Brisa Heights typically include providing written notice 20 days before the end of the month the resident is vacating, returning keys or access devices, removing personal belongings, and leaving the apartment in the required condition. Residents should review the lease and move-out instructions for exact expectations and deadlines.

  • Will I receive my deposit back after move-out?

    Deposit refunds at Brisa Heights are handled according to the lease agreement and applicable law, after any applicable deductions for damages, cleaning, unpaid balances, or other charges. Residents should review the lease for deposit refund timing and conditions.

  • Do you accept corporate leases or short-term leases options?

    Brisa Heights accepts corporate and short-term leases, subject to availability, minimum lease requirements of six months for corporate leases, and pricing adjustments.

  • Do you offer preferred-employer discounts or relocation partnerships?

    Brisa Heights does not preferred-employer discounts or relocation partnerships.

  • Do you offer student-friendly leasing options (by-the-bed, guarantor programs, flexible timing)?

    Brisa Heights does not offer student-friendly leasing options such as by-the-bed leasing or flexible timing.

  • Do you offer furniture rental partnerships?

    Brisa Heights does not have a furniture rental partnerships through.

  • Are there any sustainability or eco-friendly features at Brisa Heights?

    Brisa Heights may include sustainability or eco-friendly features such as ENERGY STAR appliances and EV charging, depending on the community. These features can help support more efficient apartment living in Pasco.

  • Are energy-efficient appliances or systems used?

    Apartment homes and shared spaces at Brisa Heights may include energy-efficient appliances or systems such as ENERGY STAR appliances. Specific features vary by apartment home and building.